Terms and Conditions

Mason Automation is a trading name of TGE Process Engineering Ltd, registered in Northern Ireland (NI641795). Registered address: 54 The Dales, Tyrone, Cookstown BT80 8TF.

Last updated: June 2025

These Terms and Conditions govern the provision of services by Mason Automation to clients. By accepting a quotation or engaging Mason Automation to carry out works, you agree to be bound by these terms.

"Company" means Mason Automation, a trading name of TGE Process Engineering Ltd.

"Client" means the person, company, or organisation engaging Mason Automation to carry out works.

"Works" means the installation, commissioning, programming, or maintenance services agreed between the Company and the Client.

"Quotation" means the written proposal provided by the Company detailing the scope of works and associated costs.

2.1 All quotations are provided in writing and are valid for 30 days from the date of issue unless otherwise stated.

2.2 Quotations are based on the information available at the time of preparation. If site conditions, client requirements, or the scope of works change after a quotation has been issued, the Company reserves the right to revise the quotation accordingly.

2.3 A quotation does not constitute a contract. A contract is formed when the Client accepts the quotation in writing and pays the required deposit.

2.4 Verbal agreements or instructions do not form part of the contract unless confirmed in writing by the Company.

3.1 A deposit of 40% of the total contract value is required prior to commencement of works. Works will not begin until the deposit has been received.

3.2 A further payment of 40% of the total contract value is due upon commencement of second fix works or at a stage agreed in writing between the parties.

3.3 The remaining balance of 20% is due upon practical completion of the works, prior to final commissioning and handover.

3.4 All invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.

3.5 The Company reserves the right to suspend works if payments are not received in accordance with these terms.

3.6 Any amounts outstanding beyond 30 days of the invoice date may be subject to late payment interest at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.1 Any changes to the agreed scope of works must be requested by the Client in writing and confirmed by the Company in writing before works proceed.

4.2 Variations may affect the contract price and programme. The Company will provide a revised quotation or variation order for any additional works prior to carrying them out.

4.3 The Company accepts no liability for delays or additional costs arising from variations requested by the Client.

5.1 Any timescales provided are estimates only and are not guaranteed unless expressly stated in writing as fixed completion dates.

5.2 The Company will endeavour to complete works within the agreed programme but accepts no liability for delays caused by factors outside its reasonable control, including but not limited to delays by other contractors, supply chain issues, access restrictions, or adverse weather conditions.

5.3 The Client must ensure that the Company has reasonable access to the site at agreed times. Where access is restricted or delayed through no fault of the Company, any resulting additional costs or programme impacts will be addressed through a variation order.

6.1 The Client is responsible for ensuring that all necessary permissions, consents, and approvals required for the works are obtained prior to commencement.

6.2 The Client must ensure that the site is in a suitable condition for the works to proceed, including that other trades have completed prerequisite works where applicable.

6.3 The Client is responsible for providing a suitable power supply to the site throughout the duration of the works.

6.4 The Client must inform the Company of any known hazards, existing services, or special conditions affecting the site prior to commencement.

6.5 Where the Company is working alongside other contractors, the Client is responsible for coordinating access and programme with all parties unless otherwise agreed in writing.

7.1 All materials and equipment supplied by the Company remain the property of the Company until full payment has been received.

7.2 The Company reserves the right to remove any materials or equipment supplied but not paid for.

7.3 The Company sources materials from reputable suppliers but cannot guarantee the availability of specific products. Where a specified product is unavailable, the Company will propose a suitable equivalent of equal or greater specification.

7.4 The Client must not interfere with, modify, or attempt to repair any equipment installed by the Company without prior written consent.

8.1 The Company warrants that all works will be carried out with reasonable skill and care, in accordance with industry standards.

8.2 Equipment and materials supplied by the Company are subject to the manufacturer's warranty terms. The Company will assist the Client in pursuing valid warranty claims where applicable.

8.3 The Company provides a 12-month defects liability period from the date of practical completion, during which the Company will rectify any defects arising from faulty workmanship at no additional charge.

8.4 The defects liability period does not cover damage caused by misuse, unauthorised modification, third-party interference, or events outside the Company's control.

8.5 Warranty claims must be notified to the Company in writing within the warranty period.

9.1 The Company's total liability to the Client in respect of any claim shall not exceed the total contract value.

9.2 The Company accepts no liability for indirect or consequential losses, including but not limited to loss of revenue, loss of profit, or loss of use.

9.3 Nothing in these terms limits or excludes the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

9.4 The Client is responsible for ensuring adequate insurance is in place for the property and its contents throughout the duration of the works.

10.1 All designs, drawings, programmes, configurations, and documentation produced by the Company remain the intellectual property of the Company unless otherwise agreed in writing.

10.2 System configurations, programming, and documentation provided to the Client at handover may be used by the Client for the operation and maintenance of their system but may not be reproduced, sold, or transferred to a third party without the Company's written consent.

11.1 Both parties agree to keep confidential any sensitive information disclosed during the course of the project, including but not limited to pricing, system design, and client details.

11.2 The Company may reference completed projects for marketing purposes, including photography, video, and case studies, unless the Client has requested in writing prior to commencement that the project remain confidential.

12.1 The Client may cancel the contract by giving written notice to the Company.

12.2 In the event of cancellation by the Client, the deposit paid is non-refundable. Where works have commenced, the Client will be liable for the cost of all works completed and materials ordered up to the date of cancellation.

12.3 The Company reserves the right to cancel the contract in the event of non-payment, sustained lack of access, or circumstances that make completion of the works impractical. In such cases the Company will invoice for all works completed and materials supplied to date.

13.1 In the event of a dispute, both parties agree to attempt to resolve the matter through good faith negotiation in the first instance.

13.2 If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation before pursuing legal proceedings.

13.3 These terms are governed by the laws of Northern Ireland and any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

14.1 The Company processes client data in accordance with its Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

14.2 Client data will only be used for the purposes of delivering the agreed services and will not be shared with third parties without consent, except where required by law.

15.1 These terms constitute the entire agreement between the parties in relation to the works and supersede any previous agreements or understandings.

15.2 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 The Company reserves the right to update these terms from time to time. The version in force at the time a contract is formed shall apply to that contract.

Mason Automation is a trading name of TGE Process Engineering Ltd Registered in Northern Ireland — NI641795 

54 The Dales, 

Tyrone, 

Cookstown 

BT80 8TF 

mark@masonautomation.co.uk | masonautomation.co.uk